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Technical Support Engineer

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  SK VedaInfo Universal Technologies is hiring Technical Support Engineer 

Work Experience

3 - 5 yrs


Junior - Executive, Assistant 

Job Function

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support




Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


300000 - 600000

Key Skills

Technical Support/ Customer Support/ Product Support/ Application Support

Job Description

We are hiring Technical Support Engineer for our Client in Hyderabad.

Candidate should be Any Graduate with 3 to 5 years in the area of Technical Support/ Customer Support/ Product Support/ Application Support. Must be collaborative, possess good written and verbal communication skills

Good at handling client calls and willing to participate 24/ 7 on call support.
Must have Good logical troubleshooting skills
Willing to learn new technologies.

Shift timings:
Will be a 12 hour shift alternate days (as of now)
Will be scheduled to work Day Shifts and Night Shifts every alternate month

Candidates should provide support by clearly communicating technical solutions in a user-friendly, professional manner. Candidates are mainly responsible for the smooth running of application which includes but not limited to:

Provide Level 1 client support and technical issue resolution via CRM (SalesForce) tool, phone and other electronic medium.
Interact with various internal teams like IT support functions, Development, Operations and QA to trouble shoot and resolve complex problems.
Monitor server logs and report if there is any exception.
Work with Tier2 team to analyze root cause and provide a permanent fix or workaround.

Interested candidates can share updated resumes on deepa@vedainfo.in along with below details-

Total Experience:
Relevant Experience:
Alternate contact number : Must
Are you ready for Contract to Hire position:
Current CTC:
Expected CTC:
Notice Period:
Current company name :
(If contractor payroll company name)
Highest qualification:
Current location:
Preferred locations:
Are you available for weekdays interview process immediately :
Do you have all docs for entire experience to support BGV:

Company Info

Vedainfo Inc is a 10 year old IT solutions company. Our passion is to transform the way business
gets done, with unique combination of world class service, strategic thinking, creativity and technological expertise. We design and build powerful and meaningful IT business systems. Onsite, Offsite and Offshore.


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