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Customer Support/ Technical Support


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  Black and White Business Solutions Pvt. Limited is hiring Customer Support/ Technical Support 

Work Experience

0 - 5 yrs

Level

Junior - Executive, Assistant 


Job Function


Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Gurgaon 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary


Not Specified


Key Skills


Technical Support, Voice Process, Service Desk/ IT Help Desk



Job Description



Huge openings with TOP MNC`s for Technical Support / Service Desk / IT Help Desk / Associate / Sr. Associate

B.E/ B.Tech/ B.Sc/ BCA/ BBA/ MCA/ M.Tech/ Diploma (Freshers/ Experienced) can appear for Multiple MNC BPO`s
Free placement @ Black and White Business Solutions Pvt. Limited
Technical Support : Voice / Semi Voice / Non Voice Process (DAY-SHIFT ENGLISH + HINDI)

Technical Trouble Shooting
Hardware and Networking
IT Help Desk
Desktop Support
Technical Chat / Email Support
IT Trouble Shooting

Technical Skills :

Trouble shooting/Command for IP Address/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation/ Microsoft/ Mac /Apple

Designation :
Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate

Roles :

Handle technical support questions via our ticketing system.
Help customers set up their website Help transfer customer accounts from other providers.
Help customers with script and software upgrades Help and repair infected and compromised accounts.
Handle server monitoring tickets and repair systems in
event of failures. Help build and configure new servers
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning technical issues / server issues through chat support

Microsoft environment knowledge
Have some level of technical understanding of the products building up a desktop service
Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
Basic Troubleshooting ,Monitoring, Backup
Doing Email configuration-Outlook

Skills Required :

Should be flexible with rotational Shifts
Graduates / PUC / Diploma fresher or Experience can apply

Benefits :

Day / Rotational Shifts
Salary - upto 4.5lpa
Unlimited incentive Structure
No registration Fees (Free placement).

Documents Required :

For Fresher :

10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID

For Experience :

Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID

Immediate Joiners Can Apply

HR - Meghala
Contact No : 9742675454
Email Id - hr5454@blackwhite.in
 


Company Info


Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
 



Address


Black and White Business Solutions Pvt. Limited, #721, 2nd Floor, CMH Road, Indiranagar, Bangalore - 560 038


Contact Number


Not Mentioned


E-mail Address


hr5454@blackwhite.in

 


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