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Technical Support Representative


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  Remo Software Private Limited is hiring Technical Support Representative 

Work Experience

0 - 1 yrs

Level

Junior - Executive, Assistant 


Job Function


IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies



Industry


IT-Software 


Job Location


Bangalore 


Educational Qualification


B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary


Not Specified


Key Skills


.NET Web framework, Microsoft SQL Server



Job Description



Candidate should be Any Graduate with excellent communication skills in verbal as well as written English, preferably with good usage of accents. Must have strong phone handling skills and active listening. Customer orientation and ability to adapt/ respond to different types of customers. Excellent computer knowledge, preferable with good knowledge on Microsoft Office, knowledge on different Operating Systems, remote access tools, etc.

Should have excellent multi-tasking skills.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.

Primary Responsibilities:

Resolve customer complaints via phone, tickets, or chat.
Greet customers warmly and ascertain problem or reason for calling.
Assist with software issues, refunds or cancellation.
Answer pre sales questions about software and limitations.
Suggest solutions when a product malfunctions.

Attempt to persuade customer to reconsider refund or cancellation.
Inform customer of deals and promotions.
Utilize product knowledge to handle high call volumes.
Work with customer support manager to ensure proper customer service is being delivered.
Close out or open tickets and call records.

Covid Time Rules: Strictly No Walk-ins.
Send in your CV and we will connect with you via email or phone.

Email: hr@remosoftware.com
Phone: +918748074278
 


Company Info


Remo Software strives to deliver technology-driven software to customers. With our superior array of products users can Recover, Erase, Manage and Optimize data efficiently. Remo has gained recognition and awards in industry for it`s performance enhancing products, which are bundled with innovative features. For more details visit www.remosoftware.com
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


hr@remosoftware.com

 


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