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Technical Support Engineer


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  Infosys BPM Limited is hiring Technical Support Engineer 

Work Experience

0 - 4 yrs

Level

Junior - Executive, Assistant 


Job Function


Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Bangalore 


Educational Qualification


B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Customer Service, Inbound Calls, Customer Care



Job Description



INFOSYS BPM Limited id hiring for International Voice Process - Technical Support & Customer Support, Bangalore

Qualification: Any Graduate with no backlogs
Work Experience: 0 to 4 Years
Shifts: Flexible for 24/7 shifts

Roles & Responsibilities:

Manage large amounts of incoming and outgoing calls
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Identify and assess customers` needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers` requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Should be ok to work in 24X7 environment and night shifts.
Should be ready to work in a target oriented portfolio

Required Skills :

Proven customer support experience or experience as a client service representative
Excellent communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Ability to multi-task, prioritize, and manage time effectively

If interested, kindly share your updated resume along with below details to hemlata@infosys.com

Full Name:
Total Experience:
Relevant Experience:
Comfortable for 24*7 shift:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore (if-any):
 


Company Info


Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company`s services.The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


hemlata@infosys.com

 


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