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Technical Support Engineer


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  Lionbridge Technologies Inc. is hiring Technical Support Engineer 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 


Job Function


IT-Software, Desktop Support, Network Administration, IT-Software Others


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Mumbai 


Educational Qualification


B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Product management, SQL queries, Translation, Powershell, Customer service



Job Description



The Technical Support Engineer will provide customer focused technical Level 2 support to Technology end users internally in Lionbridge and to our external customers. They will work closely with other Support Engineers along with Development and Product Management to make our software more intuitive and easier to support. The candidate will have key knowledge of Lionbridge Language Technology and how teams use this to deliver to our customers.

What You Will Do-

Provide Level 2 support to Technology customer/end users and Lionbridge.
Work closely with Development and Product Management to make our software more intuitive and easier to support.
Update and create online knowledgebase articles to reduce support requests.
Creates temporary `work-arounds` for immediate customer/ end users issues where appropriate
Provides assistance, problem resolution, and training on tools and products to other technical support personnel
Work in a 25/5 Shift model

As we are supporting our Customers 24/7 there may be times when some off hours work may be required. This may contain overtime hours to be completed along with off hours calls(for which there is an expectation to answer/ follow on) escalations in order to support our Technology Incident PO process. Remuneration for this work will be provided per local HR guidelines

Technical Requirements in order to be successful:

Knowledge of Lionbridge`s Technology and key knowledge of how these are used by Lionbridge OPS
TW, TMS, FW, LCX, Gemini, CTE
Ability to understand SQL queries and create simple queries
Competency in at least one scripting language (eg Python/PowerShell) a bonus

Key Requirements in order to be successful:

Excellent English verbal and communication skills.
Two plus years experience working in the Localization Business
Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
Excellent understanding of Lionbridge operational process when involving Lionbridge partners to complete translation activities.

Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
Shows ability to dig into technical issues to identify route cause and derive impact
Ability to work Shift Model
 


Company Info


We re bridge-builders. Barrier-breakers. We build deep relationships with the biggest brands in the world, so they can build deeper relationships with their customers. We re fluent in 350+ languages, and we work from more than 5,000 cities as we combine human empathy and machine intelligence. We ve been doing it for 20+ years, and we re just warming up.
 



Address


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Contact Number


Not Mentioned


E-mail Address


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