KCS India

Technical Support Engineer

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  ITC Infotech India Limited is hiring Technical Support Engineer 

Work Experience

2 - 7 yrs


Junior - Executive, Assistant 

Job Function

IT-Software, Desktop Support


Not Specified 



Job Location


Educational Qualification

B.Sc, BCA/BCS, B.E./B.Tech


Not Specified

Key Skills

Technical Support, International Voice Process, IT Service/ Helpdesk

Job Description

Candidate should be Any Graduate with 2 to 7 years of experience in Technical Support, International Voice Process, IT Service/ Helpdesk. Diagnose and troubleshoot technical issues, related to standard end user computing to the following areas-

Windows 10 OS support
Email and messaging, Skype, Outlook, One Drive etc.
VPN connectivity and client issues
Application installation and related troubleshooting
Citrix client related issues
User account management related
Antivirus issues
Printer related issues
24x7 rotational shifts

Job Responsibility:

Ask targeted questions to quickly understand the root of the problem
Interact with users through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Updates ticket logs with resolution notes
Properly escalate unresolved issues to appropriate resolver groups
Provide prompt and accurate feedback to users
Refer to Knowledge base resources to provide accurate solutions

Company Info

ITC Infotech India Limited (www.itcinfotech.com) is an SEI CMM Level 5 software services & solutions provider. Supported by ITC`s strong business fundamentals, our corporate vision and resources are totally aligned to deliver to our global clients the true essence of Business-friendly Solutions, innovatively and cost-effectively The Domain Space verticals such as: IT, Manufacturing CPG & Retail, Hospitality, Travel & Financial Services.


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Contact Number

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E-mail Address



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