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Technical Support Engineer


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  ITC Infotech India Limited is hiring Technical Support Engineer 

Work Experience

2 - 7 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Software, Desktop Support


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Bangalore 


Educational Qualification


B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, International Voice Process, IT Service/ Helpdesk



Job Description



Candidate should be Any Graduate with 2 to 7 years of experience in Technical Support, International Voice Process, IT Service/ Helpdesk. Diagnose and troubleshoot technical issues, related to standard end user computing to the following areas-

Windows 10 OS support
Email and messaging, Skype, Outlook, One Drive etc.
VPN connectivity and client issues
Application installation and related troubleshooting
Citrix client related issues
User account management related
Antivirus issues
Printer related issues
24x7 rotational shifts

Job Responsibility:

Ask targeted questions to quickly understand the root of the problem
Interact with users through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Updates ticket logs with resolution notes
Properly escalate unresolved issues to appropriate resolver groups
Provide prompt and accurate feedback to users
Refer to Knowledge base resources to provide accurate solutions
 


Company Info


ITC Infotech India Limited (www.itcinfotech.com) is an SEI CMM Level 5 software services & solutions provider. Supported by ITC`s strong business fundamentals, our corporate vision and resources are totally aligned to deliver to our global clients the true essence of Business-friendly Solutions, innovatively and cost-effectively The Domain Space verticals such as: IT, Manufacturing CPG & Retail, Hospitality, Travel & Financial Services.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


priti.rani@itcinfotech.com

 


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