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Technical Support Engineer

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  Persistent Systems Limited is hiring Technical Support Engineer 

Work Experience

3 - 5 yrs


Middle / Assistant Manager 

Job Function

IT-Software, Desktop Support


Not Specified 



Job Location


Educational Qualification

B.Sc, BCA/BCS, B.E./B.Tech


Not Specified

Key Skills

Technical Support, IT Helpdesk, Customer Support

Job Description

We have an urgent requirement of Technical Support Engineer L2 for Persistent Systems based at Pune

Educational Qualifcation: Any Graduate
Work Experience: 3 to 4 Years
Job Location: Pune

Notice Period: Immediate -30 Days Max
Skill: Technical Support

Mandatory Skills:

In depth Operating Systems / Systems Administration knowledge & experience especially for UNIX / Linux. Troubleshooting computer setups, networking issues. Strong OS concepts, OS security, Inter-Process communication, Shell scripting. Extra helpful would be LDAP experience, REGEX experience , hardware knowledge (DSA reports, RAID, IMM, firmware upgrades, OS drivers)

Computer networks and Network security, TCP/IP fundamentals, network protocols. Experience with Virtualization (VMWARE)
Prior QRadar L2 Support experience would be a plus
Clear and effective communication skills (oral and written English)
Excellent email and telephone etiquette
Listening skills. Analytical and problem solving skills
Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences)
Readiness to work in 24*7 rotational shifts including Weekends

Role & Responsibilities:

As an Advanced Technical Support engineer, you are required learn the product as well as its usage in the real world customer scenarios. This is NOT a call center job and requires very high levels of technical depth to troubleshoot the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.

Interview Procedure:
Online Test - L1 Interview-L2 Interview-HR
Note: Candidate Will be available F2F interview on 8-June-19

Company Info

Persistent Systems builds software that drives our customers business, for enterprises and software product companies with software at the core of their digital transformation.


Not Mentioned

Contact Number

Not Mentioned

E-mail Address



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