KCS India

Technical Support Engineer (L1)


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  Computer Generated Solutions India (P) Limited is hiring Technical Support Engineer (L1) 

Work Experience

0 - 2 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies


30 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary


Not Specified


Key Skills


Technical Support, Software Installation, configuration & Troubleshooting



Job Description



Person should have good knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting. Experience on hardware troubleshooting, installation, configuration. In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).

Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
Network Protocols (TCP/IP, http, UDP, etc....)

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered
 


Company Info


For more than 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 7,000+ professionals in 21 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, and business process outsourcing solutions, including customer care, technical support and corporate learning & training.
 



Address


Computer Generated Solutions India (P) Limited,4th Floor, Plot no 5 and 6 Image garden road, Silicon valley, Madhapur Hyderabad - 500 081


Contact Number


040-6743-3343


E-mail Address


fshaik@cgsinc.com

 


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