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Technical Support Engineer (L1)

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  Computer Generated Solutions India (P) Limited is hiring Technical Support Engineer (L1) 

Work Experience

0 - 2 yrs


Junior - Executive, Assistant 

Job Function

Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)




CRM/Call Centers/BPO 

Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Not Specified

Key Skills

Technical Support, Software Installation, configuration & Troubleshooting

Job Description

Person should have good knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting. Experience on hardware troubleshooting, installation, configuration. In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).

Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
Network Protocols (TCP/IP, http, UDP, etc....)

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered

Company Info

For more than 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 7,000+ professionals in 21 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, and business process outsourcing solutions, including customer care, technical support and corporate learning & training.


Computer Generated Solutions India (P) Limited,4th Floor, Plot no 5 and 6 Image garden road, Silicon valley, Madhapur Hyderabad - 500 081

Contact Number


E-mail Address



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