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Technical Support Associate


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  Trigent Software Limited is hiring Technical Support Associate 

Work Experience

1 - 3 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO, Hotel/Travel/Tourism 


Job Location


Mumbai 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


100000 - 250000


Key Skills


Technical Support, Ticketing Tools, Service Desk, IT Helpdesk



Job Description



Candidate should have 1 to 3 years of experience on Technical Service Desk environment and hands on experience on ticketing tools such as HP Service Now. Must have technical background with excellent communication skills (both verbal and written).

Operational discipline, sense of urgency and accountability
Ability to work under time pressure and focus on priorities
Experience participating in a collaborative team environment
Must be self-motivated, task driven individual
Incident Management and problem solving skills

Good to have skills:

Experience working on Technical Service Desk environment and hands on experience on ticketing tools as HP Service Now. Experience in Reporting tools and Digital Marketing Application is preferred
 


Company Info


Trigent is a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). We are also a Microsoft Gold certified partner.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


sandita_s@trigent.com

 


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