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Technical Support - Intern


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  Squadcast is hiring Technical Support - Intern 

Work Experience

0 - 1 yrs

Level

Entry Level 


Job Function


IT-Software, Business Intelligence / Data Warehousing, Desktop Support


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Bangalore 


Educational Qualification


B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Customer Support, Troubleshooting



Job Description



What will you be doing?

Becoming a technical expert on the Squadcast platform
Taking ownership of customer reported issues and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Working with engineering teams to ensure speedy resolution
Contributing to our FAQs, which serve as our customer s knowledge base

Note: This is a six (6) months paid internship which comes with a competitive full time job opportunity offer depending on the performance and attitude in the internship period

What should you have?

The ideal candidate would have an interest in providing excellent customer support experiences for Squadcast
Excellent client-facing skills, Excellent written and verbal communication skills.
Very comfortable with technical concepts, great analytical skills, and can explain how Squadcast works to a range of audiences
Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
Familiarity with Zendesk, Jira and Confluence are positives
 


Company Info


Squadcast was founded in 2017 to help transform tech workplaces with world- class reliability engineering practices. We believe this to be the supercharger essential to improving engineering productivity and delivering outstanding customer experiences.
 


Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


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