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Technical Support Analyst/ Fresher


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  Omam Consultants Private Limited is hiring Technical Support Analyst/ Fresher 

Work Experience

0 - 1 yrs

Level

Entry Level 


Job Function


IT-Software, Desktop Support


Vacancies


Not Specified 


Industry


Others 


Job Location


Gurgaon 


Educational Qualification


B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary


Not Specified


Key Skills


Agile Methodology, Ticketing, Technical Support, Troubleshooting



Job Description



FRESHERS REQUIRED WITH EXCELLENT COMMUNICATION SKILLS
Education: B.Sc in Computers, BCA in Any Specialization, B.Tech/ B.E. in Computers

Roles and Responsibilities-

Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets.
Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
Learning new products quickly and effectively.
When given access to user and developer documentation, knowledge base articles and infrastructure be able to develop a layered understanding of how the product works end-to-end.

Analyzing break/ fix issues and working sense of urgency to deliver solutions to meet customer needs, ensuring all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
Ensuring all critical cases or highly complex situations are quickly transferred to appropriate L3 support for immediate attention and proper escalation, while logging all required Jira tickets.

Working with customers, development teams or level 1 support teams to resolve product issues.
Participating in new product releases and UAT - help improve overall product quality by your valuable input.
Prepares monthly and weekly reports by collecting, analyzing, and summarizing information.
Work closely with management to prioritize business and information needs
 


Company Info


From its humble beginnings as a search firm in 1984, to being one of the country s leading HR solutions company, OMAM consultants has come a long way over the years. Working with some of the most recognized Indian & International Business Houses, & catering to assignments both in India & abroad, we at OMAM are perfectly positioned to cater to an organization s complete HR needs. With a workforce of more than a 100 professionals & a visionary group of leaders manning its helm, today OMAM is a success story with offices pan India and an established & diverse client base of more than 1000 companies. It is this association that has enriched OMAM Consultants with an enormous amount of valuable experience and insight into industry practices, trends and workings.

Our group businesses help clients set up new projects including identifying and hiring the right talent, providing insight for their development, support with strategic organizational development goals and implementing HR initiatives. Our relationships are built on trust, and the experiences and values that stem from within them, pushing us to deliver at our best. We therefore welcome you to be a part of the OMAM family & experience our quality services.
 


Address


F-42, 1st Floor, Saidulajab, MB Road, New Delhi -110030


Contact Number


011-40113892


E-mail Address


ritika.dutta@omamconsultants.com

 


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