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Technical Support Associate Interview on
30, 31/ Jul/ 2018

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  Walk-in Interview for Technical Support Associate @ Amazon Development Centre (India) Pvt. Ltd 

Work Experience

0 - 5 yrs


Junior - Executive, Assistant 

Job Function

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Not Specified 


CRM/Call Centers/BPO 

Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


270000 - 331000

Key Skills

Technical Support, Customer Service customer, Problem Solving Skills

Job Description

Walk-In For Digital & Device Technical Support Associate - Work From Office - Hyderabad

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Work Experience: 0 to 5 Years
Job Location: Hyderabad

Knowledge & Skills Required

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows)

Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
Basic awareness about Amazons Devices and Digital Services (Subscriptions)
Awareness of latest trends and developments in the technology industry
Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Compensation : 2.7 LPA to 3.31 LPA
Additional Benefits : Benefits: Sodexo meal vouchers, Night Shift Allowance,
Over Time Benefits, and Performance Incentives.

Walk-in Date: 30th July 2018 3rd Aug 2018
Time: 10 AM to 3 PM

Venue: Raheja Mind Space, Building No: 9,
10th Floor, Opposite Westin Hotel, Phase 2,
HITEC City, Hyderabad, Telangana -500 081

The candidates would need to bring the following documents for the interview:
Original Govt. ID proof
Passport Size photograph

Company Info

Amazon.com strives to be Earth`s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon`s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s DNA. The world`s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Venue Details

Amazon Development Centre (India) Pvt. Ltd, Raheja Mind Space, Building No: 9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana -500 081

Contact Number

Not Mentioned

Interview Dates

30, 31/ Jul/ 2018


Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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