KCS India

Technical Support Associate Interview on
13, 14, 15, 17, 18, 19, 20/ Jun/ 2019


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  Walk-in Interview for Technical Support Associate @ Stellar Information Technology Pvt. Limited 
 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 





Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web)


Vacancies



Industry


IT-Software 


Job Location


Gurgaon 


Educational Qualification


B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA

Salary

Not Specified


Key Skills


chat technical support international process technology solutions blended process



Job Description



Stellar is looking for technical support executives to handle its Voice and web process. The role involves handling inbound and outbound calls / web, chat and email queries. The profile involves dedication in assisting customers to use our software well in a professional manner and get a good WOM generated. A quality score of minimum 85% is to be maintained.

Skills & Experience:

Graduate, BCA or BSC (IT) Preferred Excellent command over English language (Oral & Written) Good writing skills Good time management skills Willingness to work in 24/5 Shift environment 1-3 years experience out of which minimum six months experience in International technical support process is needed

A candidate must have - Good communication skills with a clear diction Ability to construct simple and sensible sentences Ability to understand spoken American English Good problem solving skills Ability to approach problems logically Strong customer service focus Ability to work under pressure

Job Responsibility-

Handle Inbound calls & Outbound calls Web support > Chat and Emails Response in defined TAT Maintain Quality benchmark Generate product sales Generate business through upsell

Interview Date: 13th - 20th June 2019 / Sunday off
Time: 9:00 AM - 3:00 PM

Venue Details:
Stellar Information Technology Pvt. Limited,
D 16, Infocity II, Sector 33, Gurugram- 122001

Contact Person : Dinesh (HR)




 


Company Info


Stellar is a leading data care solution provider headquartered in India, with subsidiaries in the US & Europe. Stellar is an ISO 9001 & ISO 27001 certified organization specializing in data recovery, data erasure, mailbox conversion, and file repair software & services. Stellar`s data care software products are known for their incredible ease of use and yet powerful in their use to fulfil needs of both consumers and enterprises. For more than 25 years, Stellar has been consistently developing innovative, future-ready solutions that are trusted by more than 3 million individuals & Fortune 500 companies globally.
 

Venue Details

Stellar Information Technology Pvt. Limited, D 16, Infocity II, Sector 33, Gurugram- 122001


Contact Number


Not Mentioned


Interview Dates


13, 14, 15, 17, 18, 19, 20/ Jun/ 2019

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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