KCS India

Technical Support Associate Interview on
13, 14, 15, 17, 18, 19, 20, 21/ Jun/ 2019


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  Walk-in Interview for Technical Support Associate @ Dell International Services (India) Pvt. Limited 
 

Work Experience

1 - 4 yrs

Level

Junior - Executive, Assistant 





Job Function


Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.Sc, BCA/BCS, B.E./B.Tech

Salary

100000 - 600000


Key Skills


Technical Support, International Voice Process, Troubleshooting



Job Description



Educational Qualifications:

Any Graduates/ Post Graduates are eligible to apply with minimum 6 months to maximum 39 months of work experience.
Any 10+2,10+3 with 12 months international calling experience /24 months domestic calling experience may apply (Mandatory).

Candidate should be flexible to work in night shifts
Must have excellent communication skills
Should have good technical knowledge
2 way transport provided

Role Overview:

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities:

Responsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Interview Date: 13th to 28th June 2019
Timings : 11:00 am to 1:00pm, Monday to Friday

Interview Venue :
Dell Technologies, Plot # 42, Hitec City Layout,
Opposite to Deloitte, Madhapur, Hyderabad - 500081

Important Note :
Please carry an updated CV, a valid Govt. ID proof & passport size photographs
 


Company Info


Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
 

Venue Details

Dell Technologies, Plot # 42, Hitec City Layout, Opposite to Deloitte, Madhapur, Hyderabad - 500081


Contact Number


Not Mentioned


Interview Dates


13, 14, 15, 17, 18, 19, 20, 21/ Jun/ 2019

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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