KCS India

Technical Support Executive Interview on
15, 16, 17, 18/ May/ 2019


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  Walk-in Interview for Technical Support Executive @ GENPACT India Private Limited 
 

Work Experience

0 - 3 yrs

Level

Junior - Executive, Assistant 





Job Function


Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Noida 


Educational Qualification


B.E./B.Tech, B.Sc, BCA/BCS, MCA/PGDCA

Salary

Not Specified


Key Skills


Technical Support, Voice Support, Voice Process



Job Description



MEGA Walkin Drive for Semi-Technical Voice/ Chat Support Executives From 15th May to 18th May 2019

Any graduate degree or equivalent with a strong academic record
Preferred Qualifications : B.TECH/ BE/ BCA/MCA/ BSC (IT)
Freshers are eligible
Shifts: 24*7

Preferred Qualifications:

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.

Job Responsibility :

Respond to customer inquiries and problem escalations
Provide support for data collection to enable Recovery of the account for end user.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers

Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Interview Date : 15th to 18th May 2019
Timings- 11am to 2pm

Interview location:
GENPACT India Private Limited
Genpact Stellar Office,
Sector 135, Noida

Contact Person : Kiran - 9811542405
Please mention Hr Kiran Name on top of the resume and directly walk-in at the venue.

NOTE :

2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY )
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
 


Company Info


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations.
 

Venue Details

GENPACT India Private Limited, Genpact Stellar Office, Sector 135, Noida


Contact Number


9811542405


Interview Dates


15, 16, 17, 18/ May/ 2019

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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