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Technical Support - Voice Process

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  Cognizant Technology Solutions India Ltd. is hiring Technical Support - Voice Process 

Work Experience

1 - 4 yrs


Junior - Executive, Assistant 

Job Function

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Not Specified 


CRM/Call Centers/BPO 

Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Not Specified

Key Skills

Technical Support, International Voice Process, Troubleshooting

Job Description

We are looking for experienced candidates for International Voice process Technical Support - Pune Location.

Candidate should be Any Graduate with minimum 1 year (Any Technical Support international calling Experience). Should have good experience on Technical Support/ Voice Support/ IT Help desk/ Troubleshooting/ Service Desk/ Customer Support.

Job Responsibility:

Align individual goals with team objectives (work cohesively with the team)
Complete mandated training days for self
Perform quality tasks for team as an additional responsibility

Ensure quality monitoring and audits for the Process Executives to identify areas of improvement for the team or individuals; feed information to the trainer and / or conduct refresher training

In the absence of the PL and TL, perform the following tasks when assigned:
Manage service levels on a day-to-day basis
Manage break schedule on a day to day basis
Communicate and manage transport delays
Handle escalation calls

Shift: Night Shifts

Interview Date: 6th July, 2018 (Friday)
Timing: 5.30 pm - 7.30 pm

Interview Venue:
Cognizant Technology Solutions India Limited,
7TH Floor, Q4, Quadron, Hinjewadi Phase 2
Pune - 411 057

Point of Contact: Jash Raval

All the profiles will be screened and only shortlisted candidates will be taken through the interview process.
The following documents are mandatory and we request you to bring these for the discussion:

Updated Resume
Original Govt ID proof
Passport Size Photograph


Mention `Prathaini HR` at the top of the resume
Candidates with excellent communication and relevant international technical support calling experience is only applicable for this process.
Candidates with Degree certificate is only applicable
Candidates interested to work in International voice process and to work in night shift is only eligible for this process
Candidates who attended the interview in the last 2 months will not be proceed further.
Graduation should have at least 15 years (10+2+3) years of education.

Company Info

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world`s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.


Cognizant Technology Solutions India Limited, 7TH Floor, Q4, Quadron, Hinjewadi Phase 2 Pune - 411 057

Contact Number


Interview Dates

6/ Jul/ 2018

E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!

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