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Technical Support Engineer


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  McAfee Software (India) Private Limited is hiring Technical Support Engineer 

Work Experience

2 - 5 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Software, Embedded Technologies, Desktop Support


Vacancies


Not Specified 


Industry


IT-Software 


Job Location


Bangalore 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


Not Specified


Key Skills


Technical Support, Troubleshooting, Debugging, Product Support



Job Description



Candidate should have 2 to 5 years of experience in providing effective and timely communication to support teams. Inform support teams on technical details of new product versions. Provide technical support to customers on specific products, primarily over the telephone and through email, but may involve some travel. Document issues and enhancements. Maintain knowledgebase and other knowledge transfer systems.


Create and document new remediations and solutions for emerging issues.
Review and contribute to training content. Participate in knowledge- sharing
Knowledge base content creation, forum participation and technical Presentations.
May be expected to work after- hours or weekends as needed for critical situations.


 


Company Info


McAfee is a global organization with a 30- year history and a brand known the world over for innovation, collaboration and trust. McAfees historical accomplishments are founded upon decades of threat and vulnerability research, product innovation, practical application and a brand which individuals, organizations and governments have come to trust.
 



Address


Not Mentioned


Contact Number


Not Mentioned


E-mail Address


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