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Technical Support Engineer (L2)


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  RedBus.in (Ibibo Group Private Limited) is hiring Technical Support Engineer (L2) 

Work Experience

0 - 2 yrs

Level

Junior - Executive, Assistant 




Job Function


IT-Software, Oracle/Sybase/SQL/DB2, Internet/E-commerce, .Net Technologies, Java Technologies, Desktop Support


Vacancies


Not Specified 


Industry


Entertainment/Media/Dotcom 


Job Location


Bangalore 


Educational Qualification


BCA/BCS, B.E./B.Tech, M.Sc, MCA/PGDCA, MCM/MCS


Salary


Not Specified


Key Skills


Technical Support, SQL /2 Oracle, Java, .Net, Python, Javascript



Job Description



Mandatory Requirement:

BE / B.Tech Graduate with Computer Science or IT/ Good in writing SQL Quires.
Knowledge of any other Programming/ Scripting language like Java, .Net, Python, Javascript
Excellent interpersonal and communication skills (written and verbal communication)

Experience - 0 - 2 Years
Primary Skills - SQL /2 Oracle

Any other programming/ scripting language like Java, Net, Python, Javascript.
Understanding of SDLC.
Desired Prior working experience in technical support or related functions.
Education background (M.Sc Computers, BCA/ MCA or any other relevant degree)
SQL/ Oracle certified (optional)

Skills Required:

Excellent interpersonal and communication skills, both (written and verbal communication)
Good aptitude and Good in writing complex SQL Queries
Basic knowledge of a programming language/scripting language
Knowledge of relevant software computer applications and equipment
Strong problem-solving skills, Effective listening and client-facing skills

Essential Functions:

Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
Gather information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Evaluate issues and escalate to relevant team(s) or department(s) if needed
Collaborate with other teams, departments and divisions to resolve issues

Stay current with system information, changes and updates
Tracks each issue to closure and monitors / collates the type of issues occurring frequently
Works with the relevant team to resolve or automate the frequent concerns
Proactively interacts with regional teams / stakeholders to understand concerns
 


Company Info


redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms.

With its large base of transacting and loyal users, redBus is well positioned to cross-sell other travel products, namely Hotels and Packages, to the bus traveller. And be identified as a multi-product travel application. For Packages with bus as the mode of travel, the market is very large with very little organized online presence, which also represents a big opportunity. The objective for ibibo Group is to emerge undisputedly as the largest online travel business in India, spanning many travel categories through its portfolio businesses - redBus, goibibo and travelboutiqueonline.
 


Address


RedBus.in (Ibibi Group Private Limited), 3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008


Contact Number


Not Mentioned


Interview Dates


7/ Jan/ 2017


E-mail Address

Walk-in Interviews Only

Candidates are requesed to come for direct walk-in interview or contact at the above given number!



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