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Technical Support Associate


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  CONVERGYS India Services Pvt. Limited is hiring Technical Support Associate 

Work Experience

1 - 6 yrs

Level

Junior - Executive, Assistant 




Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Pune 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary


175000 - 450000


Key Skills


Technical Support, Networking/ Enterprise Support, Server Support



Job Description



CONVERGYS India Services Pvt. Limited, is HIRING for Technical Support Engineers - (Networking/ Server/ Enterprise support)

Key Requirements:

Undergraduates/ Graduates with minimum 1 year technical experience
Should have excellent communication and English speaking skills
Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Outlook issues, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage , Exchange 2007/2010/2013 required.
Process operates on a callback model where the cases are created for the customers and the engineers talk to the customers .They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007.

Should be ready work in a 24/7 US Voice program.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Work in (24*7) shift including night shifts & Rotational Offs
Internal Students not eligible

WALKIN @ Convergys for a Start to an Awesome Tech Career from Monday to Friday from 11:00 am onwards or contact HR Ayesha on 9545558249 to schedule an interview. Outstation applicants can opt for Skype interviews.

Venue:
CONVERGYS India Services Pvt. Limited
RMZ West End, 1st Floor, DP Road,
Near Reliance Mart / McDonalds,
Aundh | Pune - 07

Contact Person: HR Ayesha (9545558249)

NOTE : Please remember to mention your job code as ` BKES ` while appearing for the walk-in interview on your resume.



Thanks & Regards,

Bibiayesha Killedar
Convergys Recruitment Team
RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh | Pune 411007
O 020 41015265 / M 9545558249
Email: bibiayesha.killedar @convergys.com
 


Company Info


Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 



Address


Convergys Recruitment Team, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh | Pune - 411 007


Contact Number


9545558249


E-mail Address


bibiayesha.killedar@convergys.com

 


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