KCS India

Virtual - Technical Support Interview on
30, 31/ Jul/ 2018


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  Walk-in Interview for Virtual - Technical Support @ Amazon Development Centre (India) Pvt. Ltd 
 

Work Experience

0 - 5 yrs

Level

Junior - Executive, Assistant 






Job Function


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies


Not Specified 


Industry


CRM/Call Centers/BPO 


Job Location


Hyderabad 


Educational Qualification


B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma

Salary

220000 - 260000


Key Skills


Technical Support, Customer Service customer, Customer Relationship



Job Description



Minimum Qualification is 10 + 2. Any Graduate/ PG is eligible to apply
Work Experience: 0 to 5 years
Job Location: Hyderabad

Shifts: Rotational (Night shifts compulsory)
Benefits: NSA, OT, ZETA and Internet Reimbursement

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity. Should ensure Work-like environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Compensation Details - INR 2.2 L to 2.6 L
Benefits: Sodexo meal vouchers, Night Shift Allowance,
Over Time Benefits, and Performance Incentives.


Walk-in Date: 30th July 2018 - 3rd Aug 2018
Time: 10 AM to 3 PM

Venue:
Amazon Development Centre (India) Pvt. Limited
Raheja Mind Space, Building No: 9, 10th Floor,
Opposite Westin Hotel, Phase 2, HITEC City,
Hyderabad, Telangana - 500 081


The candidates would need to bring the following documents for the interview:

Original Govt. ID proof
Passport Size photograph

 


Company Info


Amazon.com strives to be Earth`s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon`s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s DNA. The world`s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 

Venue Details

Amazon Development Centre (India) Pvt. Limited, Raheja Mind Space, Building No: 9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana - 500 081


Contact Number


Not Mentioned


Interview Dates


30, 31/ Jul/ 2018

Instructions

Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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