KCS India

Technical Support Executive / Fresher Interview on
2, 3/ Apr/ 2018

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  Walk-in Interview for Technical Support Executive / Fresher @ Dell International Services India Pvt. Limited 

Work Experience

0 - 1 yrs


Entry Level 

Job Function

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Not Specified 


CRM/Call Centers/BPO 

Job Location


Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others


Not Specified

Key Skills

Technical Support, Customer Support, PC Hardware/ Software Support

Job Description

Requirements -

Any Graduate Fresher (Except MCA/ M.Tech) can apply
Undergrad with 1 year of International Call Center Voice experience can also
Should have excellent telephone soft skills & thorough telephone functional skills

Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Ability to deal professionally with irate customers.
Ability to handle stressful situations.

Preferences -

Good Knowledge of PC Hardware/ Software for desktop & portable systems
Any relevant Certification/Technical Qualification

Role Responsibilities-

Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.

Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Responsible for customer satisfaction through effective handling of customer problems.
Ensure proper escalation procedures are followed.

Interview Dates: 2nd & 3rd April 2018
Timings : 12pm - 3pm

Venue : Dell International Services India Pvt. Limited
Vipul tech Square, Opp Central Park, Sector Road,
Sector-43, Gurgaon - 122 002

Please carry a Govt ID proof

Company Info

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Venue Details

Dell International Services India Pvt. Limited, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon - 122 002

Contact Number

Not Mentioned

Interview Dates

2, 3/ Apr/ 2018


Employer wants you to contact on the above given information directly and doesn't accept resumes by e-mail..

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